iCandy Cocoon Car Seat & Base

This product will be delivered to you on the next working day*, if you place the order before 4 pm.

As soon as your order leaves our warehouse, we will share tracking details.

*This is the average delivery time frame for this product. Delivery might be different based on the Post Code.

We offer a free delivery service for all orders over £50 to
mainland UK addresses*. If your address falls outside of this area there may be
additional carriage fees. This will be displayed clearly on the checkout/basket
page.

*Except Two-Man Delivery. Unfortunately due to rising, costs
some larger items by certain brands may incur extra carriage charges that we
must pass on to you. Most of these are White Glove Deliveries where the
delivery drivers will deliver to a specific room of your choice.

For more information please call us on 01902 490 211. 

Please note that if your order falls below the £50 threshold
your order will have a £5.95 delivery charge.

Read more about Ordering and Deliveries

We will keep you informed of the status of
your order at every stage. If you haven’t received any emails please check your
spam folder as they can sometimes fall in there.

Delivery zone

At the minute we are delivering only to the
postcodes within the UK Mainland which means we do not deliver to:

• Ireland
• Northern Ireland
• Scottish Highlands 
• Chanel Islands
• Isle of Man
• Isle of Arran and Millport
• Orkney Islands, Golspie, Halkirk, Kirkwall,
  Dunbeath, Helmsdale, Brora
• Isle of Wight
• Isles of Scilly
• Shetland Islands
• Isle of Anglesey

Please note: If we
receive an order with a delivery address in the zones above, we won't be able
to process the order and the refund will be issued immediately.

Read more about Ordering and Deliveries

Return Timeframe

We operate a 14-day returns policy, meaning you have 14 days from the receipt of your item to request a return.

Delivery Fail

If the customer is unable to receive the parcel and requests for it to be resent by us, an administration fee will be applied.

Eligibility for Return

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at hello@chelseababy.com and attach pictures of the item from the front, side, and back, along with images of the original packaging. If your return is accepted, we will provide you with a dedicated warehouse address for your return, along with instructions on how and where to send your parcel at your own expense. Returns sent to us without prior authorisation will not be accepted.

If you have any questions about returns, you can always reach out to us at hello@chelseababy.com.

Click Here to read full Return policy