Shipping policy

On this page, we're explaining how to place an order on our website and how we handle deliveries. At Chelsea Baby, we aim to be clear and keep you informed at every stage of the process. That's why we recommend thoroughly reading the information provided before placing an order to prevent any issues or misunderstandings.

Payment

We offer various forms of payment including card, Paypal and Klarna to give you a range of options all of which are secure.

Orderning

You can place the order with us by using this site or you can place the order over the phone on 01902 490 211.

Can’t Find What You Are Looking For?

Our aim at Chelsea Baby is to be the one stop shop for all your parenting, gift and child needs. We are adding new products everyday and our team are always on the look out for new brands and products that are on the market. If you are looking for a specific product please let us know at hello@chelseababy.com and our team will get back to you.

Tracking

We will keep you informed at the status of your order at every stage. If you haven’t received any emails please check your spam folder as they can sometimes fall in there. If you have any questions our team can be reached on email at hello@chelseababy.com or on 01902 490 211

Delivery Zone

At the minute we are delivering only to the postcodes within UK Mainland which mean we do not deliver to:

Ireland
Northern Ireland
Scottish Highlands
Chanel Islands
Isle of Man
Isle of Arran and Millport
Orkney Islands, Golspie, Halkirk, Kirkwall, Dunbeath, Helmsdale, Brora
Isle of Wight
Isles of Scilly
Shetland Islands
Isle of Anglesey

Please note: If we receive an order which will be delivery address to zones above, we won't be able to to process the order and the refund will be issued immediately.

Delivery

We offer a free delivery service for all orders over £50 to mainland UK addresses*. If your address falls out side of this area there may be additional carriage fees. This will be displayed clearly on the checkout/basket page.

*Except Two-Man Delivery. Unfortunately due to rising, costs some larger items by certain brands may incur extra carriage charges that we must pass on to you. Most of these are White Glove Deliveries where the delivery drivers will deliver to a specific room of your choice.

For more information please call us on 01902 490 211.

Please note that if your order falls below the £50 threshold your order will have a £5.95 delivery charge.

Couriers

We use a variety of couriers that offer the best service. We may use one courier for large heavy items and another for smaller items. If you have ordered multiple items and only received some of your order this is probably the reason.

However please do call us on 01902 490 211 if you have any questions.

Some larger orders such as room sets may have a white glove service where you choose a room and our couriers will put your goods in the room.

Other orders may arrive on a pallet however will contact you before delivery. All orders will be sent on working day delivery service unless otherwise stated.

Delivery Times

Our delivery times for each product are clearly displayed on each product page. This is based upon a delivery to 1 UK mainland address. Deliveries outside of this area won't be possible). If there are any delays we will endeavor to let you know.

International

Unfortunately we do not ship outside the UK. If you are wanting to purchase goods from our website, we recommend you have them shipped to a Friend or Relatives address within the UK, and make arrangements from there.

Only Part of My Delivery Has Arrived

Only part of my delivery has arrived. We use different couriers for different products to give you the best service. Your goods are probably on their way to you on a different courier but if you want to check please do call us on 01902 490 211.

Direct From Manufacturer

To offer you the best possible products and everything you needs for your baby’s journey into child hood and beyond we have some contracts with the manufacturers who will delivery directly to you. However if you have any questions regarding your order please do contact us.

Order Late/Damaged

We take every care to ensure your order arrives to you in pristine condition and on time. However delivery could be affected from factors outside of our control. Please do call our dedicated team on 01902 490 211 if you have any issues.