Refund and Return Policy
At Chelsea Baby, we understand that sometimes things don’t work out as planned. That’s why we have created a simple and hassle-free return policy to ensure your satisfaction with your purchase. In this article, we will outline our return policy in easy-to-understand terms, so you can shop with confidence and peace of mind.
1. Return Timeframe
We operate a 14-day returns policy, meaning you have 14 days from the receipt of your item to request a return.
2. Eligibility for Return
To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at email@example.com and attach pictures of the item from the front, side, and back, along with images of the original packaging. If your return is accepted, we will provide you with a dedicated warehouse address for your return, along with instructions on how and where to send your parcel at your own expense. Returns sent to us without prior authorisation will not be accepted.
If the product you want to return is used, has signs of use, is dirty, is damaged, doesn't have tags attached or doesn't contain original packaging, unfortunately we would not accept your return. Read more (Point 6).
If you have any questions about returns, you can always reach out to us at firstname.lastname@example.org.
3. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will enable us to assess the issue and rectify it. Claims of damage or missing parts should be reported within the first 7 days after the product has been delivered. After this period, your claim will be treated as Warranty Claim (Explained in Point 7).
In the event that your product has been damaged during transport, is faulty or you have received wrong item, you need to inform us within first 7 days since delivery took place. After this period, your claim will be treated as Warranty Claim (Explained in Point 7).
4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods like breast pumps, diapers, baby formula, and personalised items. Intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Furthermore, gift cards, downloadable software products, and specific health and personal care items are also non-returnable. Please contact us if you have questions or concerns regarding a specific item.
Unfortunately, we are unable to accept returns for Clearance items or gift cards.
The quickest way to ensure you receive the desired item is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.